Assertiveness & Confidence course >> View course outline
Time:    9:30am – 4:00pm (Lunch included)
Now with two levels, attend level 1 for the basics and then book level 2 for even greater assertiveness and confidence. These courses are for the person who wants to build assertiveness and confidence at work, home or elsewhere and to open up communication in difficult situations. Understand what assertiveness and confidence are all about and how being assertive can impact our lives. Learn how to be assertive in meetings, feel confident and use assertiveness to improve time management and how to say NO. Also, learn to use positive body language, manage aggression and deal with non-assertive behaviour. Understand the different levels of assertiveness and self perception / esteem. Skills4U certificate awarded.

Basic Public Speaking >> View course outline
Time:    9:30am – 4:00pm (Lunch included)
is all you need in order to get up in front of people with more confidence whether you are giving a speech at work, in public. The course content includes workbook, hands-on practice / experience in speaking and presenting, vocal coaching, communication, body language, and the speaker's toolkit. A confidence builder for potential presenters and speakers. Get the skills you need to be able to speak to your team or in public. Skills4U certificate awarded.

Become Your Own Life Coach >> View course outline
Time:    9:30am – 4:00pm (Lunch included)
This superb course will show you how to coach your own life; help give it a jump start, take control of your direction and goals whilst building solid foundations. Discover how to use the right tools to transform negativity into positive action, get the confidence you need, be inspired, get motivated, maximise your potential and act now! Find out how to apply the techniques of the life coach to your own life. This course is for the person who wants to make a positive move forward in their life. Skills4U certificate awarded.

Child Protection Awareness course >> View course outline
Time:    10:00am – 3:00pm (Lunch included)
This course is a must for anyone who works with children. An ideal one day introduction to the basics of child protection. Child abuse and neglect are realities in our communities. The workshop looks at what child abuse is, how to spot potential signs of abuse, how to respond if a child confides in you and the steps that can be taken to safeguard their welfare. This course is trained by a child protection officer. Skills4U certificate awarded.

Customer Care & Service >> View course outline
Time:    10:00am – 4:00pm (Lunch included)
If you deal with customers, this course is for you. The course content includes workbook, hands-on practice on how to provide excellent customer service, manage customer expectations, achieve customer satisfaction, listening and questioning skills, making the right impression and managing complaints. It also covers how to be confident, how to say no, owning customer issues, confidence and positive body language. Skills4U certificate awarded.

Drug & Alcohol Awareness >> View course outline
Time:    10:00am – 4:00pm (Lunch included)
This course is for the person needs to be aware of the issues relating to drug and alcohol abuse. Whether you work with people within a professional setting or need to know about drugs and alcohol on a personal level, this course is for you. Gain a fresh understanding of how the different types of drugs affect people, how to spot their usage, the associated behaviours and dangers. How to help people who are suffering from drug and alcohol abuse.
Skills4U certificate awarded.

Excellent Time Management >> View course outline
Time:    9:30am – 4:00pm (Lunch included)
This course is for the person who wants to learn the secrets of not only being punctual, but how to juggle multiple tasks in a busy environment and how to use time effectively to get the job done. Learn the importance of excellent time management, how to clear your mind and take control of your time, how to prioritise tasks, how to manage your diary effectively, how to combat the things that steal and waste time, how to take the stress out of deadlines and how to work smarter in a time efficient way. Skills4U certificate awarded. . Skills4U certificate awarded.

Handling Difficult Behaviour & Conflict >> View course outline
Time:    9:30am – 4:00pm (Lunch included)
This practical course is for those who want to learn how to deal with difficult people or relationships at work or at home. Build people skills and confidence in managing conflict. Get the skills you need to handle anything your job may throw at you confidently, professionally and calmly. The learning and development from this powerful course will help provide extra safety, greater security and more confidence. This course looks at the causes of conflict and how to handle difficult situations and behaviour (note, this course does not deal with physical aggression). Skills4U certificate awarded.

Handling stress at work and home >> View course outline
Time:   10:00am – 4:00pm (Lunch included)
The newspapers tell us that stress and stressful situations are ever-present in our communities. This highly-interactive course goes behind the headlines and looks at how to achieve a good work/life balance, how to enjoy work, what stress actually is, the early signs and symptoms of stress, and coping strategies. A must for anyone in a challenging or busy environment.

Introduction to Management >> View course outline
Time:    9:30am – 4:00pm (Lunch included)
A real must for those entering management or a supervisory role, or for those who are considering it. The course content includes workbook, hands-on work looking at the role of the manager, types of management and related skills, communication skills, encouraging and motivating people, setting goals, managing performance, time management, handling budgets, managing people and projects and getting the skills you need to help you develop as a manager even if you are new to this area. An enjoyable atmosphere and time well spent. Provides a toolkit of management advice. Skills4U certificate awarded.

Parenting Course >> View course outline
Time:    10:00am – 3:00pm (Lunch included)
In this course you will gain more insight into bringing up children and dealing with parenthood. This course is unique and is for parents of children of all ages, from those who are just thinking about starting a family, right through to infanthood and teenagers. Share experiences whilst working through topics. You will gain a wealth of information and confidence to help equip you for the many situations that you will encounter along the way. Parenting can be one of the most rewarding experiences in life, and also one of the most challenging. Learn how to deal with issues related to parenthood, to build more confidence, to learn how to respond to certain situations and how to cope with your own feelings, whilst enjoying your family. Skills4U certificate awarded.

Train the Trainer >> View course outline
Time:    9:30am – 4:00pm (Lunch included)
Now with two levels, these one day courses are a fantastic insight into training and presenting. Attend level 1 for the basics and then book level 2 for even more practice and experience. The course content includes workbook, hands-on practice/experience in presenting, how to train, body language, training resources and training tools. A good day out of the office, networking and learning from others as well as a confidence builder for potential trainers/presenters or anyone who wants to get the experience of communicating in front of people. Skills4U certificate awarded.